Shipping policy
Shipping Policy
Last updated: 28 September 2026
Thank you for shopping with us! We aim to make your order experience as smooth and straightforward as possible.
Processing Times
Orders are normally processed within 1–3 business days after payment has been received.
Orders are not normally processed or shipped on weekends or UK public holidays.
During busy periods, sales events, or holidays, processing times may take a little longer.
Shipping Times
Estimated delivery times are:
- UK: 5–12 business days
- International: 7–20 business days
Please note that these are estimated delivery times only and are not guaranteed. Delivery times can vary depending on the destination, courier, customs, weather, and other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer promotional free shipping on selected products or orders. Any applicable offer will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.
Please allow up to 48 hours for tracking information to become active after your order has been shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can look into the status of your shipment.
Please contact us using the details provided on our Contact Us page and include your order number.
If an order is shown as delivered by the courier but you have not received it, please check with household members, neighbours, and the delivery location before contacting us.
Incorrect Address
Please make sure your delivery address is correct before completing your purchase.
If you provide an incorrect or incomplete address, we may not be able to redirect your order once it has been shipped. Additional shipping costs may apply if the parcel needs to be resent.
Customs and Import Charges
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.
Any applicable customs or import charges are the responsibility of the customer unless otherwise stated at checkout.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging and/or product.
We will review the issue and work with you to find an appropriate solution.
Changes to This Policy
We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our Contact Us page.
Thank you for choosing our store!